Rewind Outage History

Jira installs experienced intermittent failures for 6.7 hours, classified as a minor service incident. Atlassian investigated this as a high-priority issue while Rewind monitored the situation closely. The incident has been resolved.

Confluence installs were completely unavailable for 8.4 hours due to a major service incident. Atlassian treated this as a high-priority issue and actively investigated throughout the outage. The service was eventually restored after the extended downtime period.

Rewind experienced elevated error rates affecting Confluence backups and restores for 1.1 hours. The service team identified the root cause and applied mitigations to resolve the issue. This was classified as a major incident impacting the backup and restore functionality for Confluence users.

Rewind experienced reduced performance for backups and restores in the Frankfurt region due to increased latency in an underlying system. The service degradation lasted for 56 minutes before being resolved. This was classified as a minor incident affecting backup and restore operations in that specific region.

Rewind experienced issues linking new Mailchimp accounts to their backup service, while existing backups continued to run normally. The incident lasted 22.8 hours and required collaboration with Mailchimp to resolve the account linking functionality.