Rewind Outage History

Rewind experienced delays in Shopify backup and restore operations in the US East region. The service disruption lasted approximately 1.1 hours and was classified as a minor incident. The issue has been resolved.

Rewind experienced delayed backups and restores in their Ohio region for 1.7 hours. The service team identified the root cause of the performance issues and implemented a fix to resolve the delays.

The Rewind backup service for Trello experienced elevated error rates and delays affecting less than 3% of customers. The incident was classified as minor and lasted approximately 67.6 hours. The service was monitored throughout the duration until the issue was resolved.

Rewind experienced elevated error rates for Klaviyo backups due to failures on the templates resource caused by an ongoing Klaviyo API incident. The service disruption lasted 9.3 hours and was classified as a minor incident. Backups were configured to retry automatically once Klaviyo's API recovered.

Rewind experienced elevated error rates for Klaviyo backups due to an ongoing outage affecting Klaviyo's services. Some Klaviyo backups failed or experienced delays during the 17.9-hour incident. Backups resumed automatically once Klaviyo's services recovered.

Rewind experienced elevated error rates affecting Trello backup processing, resulting in a minor service disruption that lasted 76.3 hours. Despite the errors, backup processing continued throughout the incident with approximately 95% of accounts successfully completed. The issue was resolved with all remaining accounts processed.

Rewind experienced degraded performance affecting Shopify backups and restores in the US region for 44 minutes. Operations continued to function but at reduced speeds during the incident. The service team investigated and resolved the performance issues.

Jira installs experienced intermittent failures for 6.7 hours, classified as a minor service incident. Atlassian investigated this as a high-priority issue while Rewind monitored the situation closely. The incident has been resolved.

Confluence installs were completely unavailable for 8.4 hours due to a major service incident. Atlassian treated this as a high-priority issue and actively investigated throughout the outage. The service was eventually restored after the extended downtime period.

Rewind experienced elevated error rates affecting Confluence backups and restores for 1.1 hours. The service team identified the root cause and applied mitigations to resolve the issue. This was classified as a major incident impacting the backup and restore functionality for Confluence users.