Rewind Outage History

Rewind experienced elevated error rates for Klaviyo backups due to failures on the templates resource caused by an ongoing Klaviyo API incident. The service disruption lasted 9.3 hours and was classified as a minor incident. Backups were configured to retry automatically once Klaviyo's API recovered.

Rewind experienced elevated error rates for Klaviyo backups due to an ongoing outage affecting Klaviyo's services. Some Klaviyo backups failed or experienced delays during the 17.9-hour incident. Backups resumed automatically once Klaviyo's services recovered.

Rewind experienced elevated error rates affecting Trello backup processing, resulting in a minor service disruption that lasted 76.3 hours. Despite the errors, backup processing continued throughout the incident with approximately 95% of accounts successfully completed. The issue was resolved with all remaining accounts processed.

Rewind experienced degraded performance affecting Shopify backups and restores in the US region for 44 minutes. Operations continued to function but at reduced speeds during the incident. The service team investigated and resolved the performance issues.

Jira installs experienced intermittent failures for 6.7 hours, classified as a minor service incident. Atlassian investigated this as a high-priority issue while Rewind monitored the situation closely. The incident has been resolved.

Confluence installs were completely unavailable for 8.4 hours due to a major service incident. Atlassian treated this as a high-priority issue and actively investigated throughout the outage. The service was eventually restored after the extended downtime period.

Rewind experienced elevated error rates affecting Confluence backups and restores for 1.1 hours. The service team identified the root cause and applied mitigations to resolve the issue. This was classified as a major incident impacting the backup and restore functionality for Confluence users.

Rewind experienced reduced performance for backups and restores in the Frankfurt region due to increased latency in an underlying system. The service degradation lasted for 56 minutes before being resolved. This was classified as a minor incident affecting backup and restore operations in that specific region.

Rewind experienced issues linking new Mailchimp accounts to their backup service, while existing backups continued to run normally. The incident lasted 22.8 hours and required collaboration with Mailchimp to resolve the account linking functionality.