Outage in RightSignature

RightSignature is experiencing issues

Resolved Major

April 30, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

ShareFile eSignature users may be experiencing issues when sending documents for signature. ShareFile Engineering is currently investigating the issue. A further update will be provided within 60 minutes.

Components affected

RightSignature System Status

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/30/2024 07:58PM

This incident has been resolved.

MONITORING almost 2 years ago - at 04/30/2024 07:42PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 04/30/2024 07:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 04/30/2024 07:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 04/30/2024 07:03PM

We are continuing to identify the issues affecting eSignature.

INVESTIGATING almost 2 years ago - at 04/30/2024 06:03PM

ShareFile eSignature users may be experiencing issues when sending documents for signature.

ShareFile Engineering is currently investigating the issue.

A further update will be provided within 60 minutes.

Latest RightSignature outages

Some RightSignature customers may be experiencing issues with their RightSignature account - 4 months ago

Intermittent notification delivery - 7 months ago

Users are unable to send documents for signature due to auth failures - 8 months ago

Email Notifications Not Sending - 11 months ago

RightSignature users are intermittently experiencing performance issues with RightSignature Webapp and Signatures within ShareFile - about 1 year ago

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