Outage in Rightworks OneSpace

Transaction Pro Support Center Offline

Resolved Major
August 31, 2025 - Started 13 days ago - Lasted 2 days
Official incident page

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Outage Details

We are aware that our Transaction Pro support page is currently returning an error message. We have isolated the cause of the issue and are working to restore the page as quickly as possible. Please note that while we work on this, email and chat support will be unavailable. For support, please call 888-297-6172 during normal support hours (Mon-Fri 9:00 am-9:00 pm ET). We apologize for the inconvenience and will update the status of this issue as soon as we have more information.
Components affected
Rightworks OneSpace Transaction Pro for QuickBooks Online Rightworks OneSpace Transaction Pro for QuickBooks Desktop Rightworks OneSpace Billing Portal
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/02/2025 03:25PM

This incident has been resolved.

IDENTIFIED 12 days ago - at 09/01/2025 06:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 09/01/2025 06:03PM

We are working with our vendor for the Transaction Pro helpdesk to bring the helpdesk back online. We apologize for the inconvenience and will update this message as soon as we have more information. Please note that the Transaction Pro application is unaffected by this and remains operational.

IDENTIFIED 13 days ago - at 08/31/2025 05:11PM

We are aware that our Transaction Pro support page is currently returning an error message. We have isolated the cause of the issue and are working to restore the page as quickly as possible.

Please note that while we work on this, email and chat support will be unavailable.
For support, please call 888-297-6172 during normal support hours (Mon-Fri 9:00 am-9:00 pm ET).

We apologize for the inconvenience and will update the status of this issue as soon as we have more information.

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