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This incident has been resolved.
A fix has been implemented, and we are monitoring the results. The fix may take some time to fully roll out. If you are still unable to access Transaction Pro Online, a DNS flush and browser cache clear may help. We recommend that you have a local IT professional complete this. You can also contact our support team via phone at 888-297-6172 or via chat at https://tprosupport.rightworks.com/home/
To do this on your own, follow these steps:
Open the Start menu by clicking the Windows icon.
Type "cmd" in the search bar and press Enter.
Right-click on "Command Prompt" in the search results.
Select "Run as administrator" to open the Command Prompt with elevated privileges.
Type the following command into the Command Prompt window: ipconfig /flushdns.
Press Enter: to execute the command.
Look for the confirmation message indicating that the DNS cache has been successfully flushed.
Close the Command Prompt window to finish.
We are continuing to investigate this issue.
We are currently investigating reports that the Transaction Pro Online webpage is experiencing an issue and is unavailable. During this time, users will not be able to utilize the application.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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