Outage in Rightworks OneSpace

Frozen QuickBooks when exporting to excel

Resolved Minor
October 10, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks. If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace. Updates will be posted here as we have them.
Components affected
Rightworks OneSpace QuickBooks

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/10/2025 07:57PM

This incident has been resolved.

MONITORING 22 days ago - at 10/10/2025 04:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 10/10/2025 03:31PM

We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks.

If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace.

Updates will be posted here as we have them.

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