Outage in Rightworks OneSpace
Unable to run the setup wizard
Resolved MajorIncident Report
We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..."
For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/
Components affected
Rightworks OneSpace File ManagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/25/2025 10:18PM
This incident has been resolved.
MONITORING
5 months ago - at 11/25/2025 08:18PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/25/2025 02:45PM
We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..."
For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/
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