Outage in Rightworks OneSpace
Transaction Pro Online Import Freeze
Resolved MajorIncident Report
We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.
Components affected
Rightworks OneSpace Transaction Pro for QuickBooks OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/12/2025 02:42PM
This incident has been resolved.
MONITORING
5 months ago - at 12/11/2025 09:25PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 12/11/2025 09:01PM
We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.
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