Outage in RingCentral

A portion of customers in the APAC Region may experience intermittent issues receiving inbound calls due to an underlying cloud provider.

Resolved Minor
July 03, 2023 - Started over 1 year ago - Lasted 3 days

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Outage Details

A portion of RingCentral customers in the APAC Region may experience intermittent issues receiving in-bound calls. Operations teams are currently investigating. If you are experiencing this issue, please reach out to customer care. 
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 07/05/2023 09:29PM

A portion of customers in the APAC Region may experience intermittent issues with receiving inbound calls. RingCentral Operations teams have confirmed that the cloud service provider has taken actions to mitigate the issue and are monitoring for stability. The next update will be sent on the morning of Thursday, July 6th, or when a significant change in status occurs. 

UPDATE over 1 year ago - at 07/05/2023 02:48PM

A portion of customers in the APAC Region may experience intermittent issues with receiving inbound calls. RingCentral Operations teams have confirmed that the cloud service provider has taken actions to mitigate the issue and are monitoring for stability. The next update will be sent in the afternoon of Wednesday, July 5th, or when a significant change in status occurs.

UPDATE over 1 year ago - at 07/05/2023 08:17AM

A portion of RingCentral customers in the APAC Region may experience intermittent issues receiving inbound calls. Operations teams are actively engaged in investigating the issue and will provide more info once it is available. The next update will be sent in the morning of Wednesday, 7/5, or when a significant change in status occurs.

UPDATE over 1 year ago - at 07/05/2023 12:50AM

Operations teams have implemented a fix for the issue with inbound calls. If you are still experiencing the problem, please contact Customer Care.

UPDATE over 1 year ago - at 07/04/2023 02:42PM

RingCentral Operations teams are continuing to investigate the issue with the underlying cloud provider. The next update will be provided in the evening of Tuesday, July 4th, or when there is a significant change in status.

UPDATE over 1 year ago - at 07/04/2023 01:55AM

A portion of customers in the APAC Region may experience intermittent issues receiving inbound calls due to an underlying cloud provider. RingCentral Operations teams are continuing to investigate the issue with the underlying cloud provider. The next update will be provided in the morning of Tuesday, July 4th, or when there is a significant change in status.

UPDATE over 1 year ago - at 07/03/2023 10:29PM

A portion of customers in the APAC Region may experience intermittent issues receiving inbound calls due to an underlying cloud provider. Operations teams are currently investigating the issue with the underlying cloud provider and will provide more info once it is available.

UPDATE over 1 year ago - at 07/03/2023 04:02PM

A portion of customers in the APAC Region may experience intermittent issues receiving inbound calls. Operations teams are currently investigating the issue and will provide more info once it is available.

UPDATE over 1 year ago - at 07/03/2023 11:57AM

A portion of RingCentral customers in the APAC Region may experience intermittent issues receiving inbound calls. Operations teams are currently investigating the issue and will submit more info once it is available.

UPDATE over 1 year ago - at 07/03/2023 09:07AM

A portion of RingCentral customers in the APAC Region may experience intermittent issues receiving in-bound calls. Operations teams are currently investigating. If you are experiencing this issue, please reach out to customer care. 

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