Outage in RingCentral

A portion of Contact Center customers may be experiencing call refusals.

Resolved Minor
September 12, 2025 - Started 2 days ago - Lasted about 1 hour

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Outage Details

A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please contact customer care.

Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 2 days ago - at 09/12/2025 01:03PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.

UPDATE 2 days ago - at 09/12/2025 12:54PM

RingCentral Contact Center teams have identified the cause of the impact and are working on a potential fix. An update will occur in 4 hours or when there is a significant change in status. If you are experiencing this issue, please contact customer care.

UPDATE 2 days ago - at 09/12/2025 12:29PM

A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please contact customer care.

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