Outage in RingCentral
A portion of customers with numbers in China may be experiencing the inability to receive calls.
Resolved Minor
October 20, 2023 - Started almost 2 years ago
- Lasted 3 months
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Outage Details
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral APAC RingCentral Fax - Inbound RingCentral Calling - Inbound RingCentral Fax - InboundLatest Updates ( sorted recent to last )
UPDATE
almost 2 years ago - at 12/29/2023 02:49PM
RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 1/5 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 12/21/2023 06:07PM
RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 12/29 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 12/15/2023 07:52PM
RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 12/22 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 12/08/2023 04:37PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 12/15 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 12/01/2023 02:23PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 12/8 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 11/27/2023 02:14PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 12/1 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 11/17/2023 12:49PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Monday, 11/27 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 11/10/2023 01:57PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 11/17 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 11/03/2023 02:38PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 11/10 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/30/2023 01:38PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are continuing to work with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Friday, 11/3 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/25/2023 01:29PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are working with a local underlying carrier in China to resolve the issue. The next update will occur in the morning of Monday, 10/30 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/24/2023 01:34PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are investigating this issue with an underlying carrier. The next update will occur in the morning of Friday, 10/27 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/23/2023 01:11PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are investigating this issue with an underlying carrier. The next update will occur in the morning of Tuesday, 10/24 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/20/2023 05:13PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are investigating this issue with an underlying carrier. The next update will occur in the morning of Monday, 10/23 or if there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
UPDATE
almost 2 years ago - at 10/20/2023 01:38PM
A portion of customers with numbers in China may be experiencing the inability to receive calls. RingCentral Operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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