Outage in RingCentral

A portion of Engage Digital customers may not be able to use chat functionality on mobile applications.

Resolved Minor
November 28, 2023 - Started 10 months ago - Lasted about 23 hours

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Outage Details

A portion of customers may not be able to use the chat functionality on the support site.  RingCentral is investigating the issue and will provide an update as soon as possible.
Components affected
RingCentral Engage - Digital AWS RingCentral Engage - Digital Claranet RingCentral EMEA RingCentral Americas RingCentral Engage - Digital AWS
Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 11/28/2023 11:47PM

RingCentral Operations teams are continuing to investigate the issue. The next update will be provided in the morning of November 29th or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE 10 months ago - at 11/28/2023 10:33PM

RingCentral Operations teams have confirmed that most services have been restored, but there may be impairment to chat on mobile apps. Teams are continuing to investigate the mobile app issue. If you are experiencing this issue, please reach out to customer care.

UPDATE 10 months ago - at 11/28/2023 09:27PM

RingCentral operations teams have restored the chat functionality on the support site, and are monitoring for the stability of the fix. Further updates will be provided the morning of November 29th, or when there is a significant change in status. 

UPDATE 10 months ago - at 11/28/2023 08:10PM

A portion of customers may not be able to use the chat functionality on the support site. RingCentral Operations is working on a fix to mitigate the issue. The next update will be provided in the afternoon of November 28th or when there is a significant change in status. 

UPDATE 10 months ago - at 11/28/2023 05:22PM

A portion of customers may not be able to use the chat functionality on the support site.  RingCentral is investigating the issue and will provide an update as soon as possible.

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