Outage in RingCentral

A portion of customers may experience a 10-minute inbound call blocking when call waiting is turned off in the customer portal.

Resolved Minor

January 08, 2024 - Started 6 months ago - Lasted 3 days

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Outage Details

A portion of customers may experience inbound calls not routing correctly with Call Waiting turned off in Service Web. RingCentral Operations teams are investigating this issue and will provide more information as it becomes available.

Components affected

RingCentral Service Portal RingCentral Service Portal RingCentral Americas RingCentral Calling - Inbound RingCentral EMEA RingCentral APAC RingCentral Calling - Inbound RingCentral Service Portal RingCentral Calling - Inbound

Latest Updates ( sorted recent to last )

UPDATE 6 months ago - at 01/11/2024 03:27AM

RingCentral Operations teams have confirmed that the issue has been resolved. If you are still experiencing this issue, please reach out to customer care.

UPDATE 6 months ago - at 01/09/2024 11:11AM

RingCentral operations teams are actively investigating and working towards remediation. If you are experiencing this issue, please reach out to Customer Care.

UPDATE 6 months ago - at 01/09/2024 07:17AM

A portion of customers may experience a 10-minute inbound call blocking when call waiting is turned off in the customer portal. Operations teams continue to work towards remediation for this issue. The next update will be the morning of 01/10 or when more information becomes available.

UPDATE 6 months ago - at 01/09/2024 03:43AM

A portion of customers may experience a 10-minute inbound call blocking when call waiting is turned off in the customer portal. Operations teams are implementing a fix for this issue and will provide more information as it becomes available.

UPDATE 6 months ago - at 01/08/2024 05:17PM

A portion of customers may experience inbound calls not routing correctly with Call Waiting turned off in Service Web. Operations teams are preparing a fix for this issue and will provide more information as it becomes available.

UPDATE 6 months ago - at 01/08/2024 05:14PM

A portion of customers may experience inbound calls not routing correctly with Call Waiting turned off in Service Web. RingCentral Operations teams are preparing a fix for this issue and will provide more information as it becomes available.

UPDATE 6 months ago - at 01/08/2024 12:43PM

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