Outage in RingCentral

A portion of customers may experience calls queues not routing correctly if Call Waiting is disabled in the customer portal.

Resolved Minor
February 02, 2024 - Started 10 months ago - Lasted about 21 hours

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Outage Details

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.
Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 02/02/2024 02:48AM

Internal testing and metrics are showing that services have been restored. RingCentral Operations teams are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be provided in the morning of February 2nd or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 10 months ago - at 02/02/2024 12:27AM

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.

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