Outage in RingCentral

A portion of customers may experience calls queues not routing correctly if Call Waiting is disabled in the customer portal.

Resolved Minor
February 02, 2024 - Started about 1 year ago - Lasted about 21 hours

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Outage Details

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Service Portal RingCentral APAC RingCentral Service Portal RingCentral Calling - Inbound RingCentral Americas RingCentral Calling - Inbound RingCentral Calling - Inbound RingCentral Service Portal RingCentral EMEA
Latest Updates ( sorted recent to last )
UPDATE about 1 year ago - at 02/02/2024 02:48AM

Internal testing and metrics are showing that services have been restored. RingCentral Operations teams are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be provided in the morning of February 2nd or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.

UPDATE about 1 year ago - at 02/02/2024 12:27AM

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.

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