Outage in RingCentral

A portion of customers may experience calls queues not routing correctly if Call Waiting is disabled in the customer portal.

Resolved Minor
February 02, 2024 - Started 5 months ago - Lasted about 21 hours

Need to monitor RingCentral outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including RingCentral, and never miss an outage again.
Start Free Trial

Outage Details

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Service Portal RingCentral APAC RingCentral Service Portal RingCentral Calling - Inbound RingCentral Americas RingCentral Calling - Inbound RingCentral Calling - Inbound RingCentral Service Portal RingCentral EMEA
Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 02/02/2024 02:48AM

Internal testing and metrics are showing that services have been restored. RingCentral Operations teams are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be provided in the morning of February 2nd or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 5 months ago - at 02/02/2024 12:27AM

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

Inbound calls and faxes to a portion of customers in Canada may experience a fast busy tone due to an underlying carrier. - 3 days ago
A portion of RingCX customers may be unable to receive calls. - 4 days ago
A portion of Contact Center customers in Europe may be experiencing dropped calls, POC failures, or the inability to connect to their applications. - 4 days ago
A portion of Contact Center customers may be experiencing possible stuck contacts and agent sessions. - 5 days ago
A portion of Contact Center customers may be experiencing login issues. - 6 days ago

Never miss a vendor outage again

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3193 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE