Outage in RingCentral

A portion of customers may experience calls queues not routing correctly if Call Waiting is disabled in the customer portal.

Resolved Minor
February 02, 2024 - Started 10 months ago - Lasted about 21 hours

Need to monitor RingCentral outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including RingCentral, and never miss an outage again.
Start Free Trial

Outage Details

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.
Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 02/02/2024 02:48AM

Internal testing and metrics are showing that services have been restored. RingCentral Operations teams are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be provided in the morning of February 2nd or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 10 months ago - at 02/02/2024 12:27AM

RingCentral Operations teams are continuing to implement a fix for this issue. A workaround is also available for users to enable 'call waiting' from the customer portal. If you are experiencing this issue, please reach out to customer care.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3265 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime