Outage in RingCentral

A portion of Vodafone customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only".

Resolved Minor
February 14, 2024 - Started over 1 year ago - Lasted 1 day

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Outage Details

A portion of customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only". As a workaround users can disable the "carrier minutes only" in the settings, use WiFi, or use mobile data. If you are experiencing this issue, please reach out to customer care.  
Components affected
RingCentral Calling - Outbound RingCentral APAC
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 02/15/2024 06:08PM

A portion of customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only". As a workaround, users can disable "carrier minutes only" in the settings, use WiFi, or use mobile data. If you are experiencing this issue, please reach out to customer care. 

UPDATE over 1 year ago - at 02/15/2024 08:44AM

A portion of customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only". As a workaround, users can disable "carrier minutes only" in the settings, use WiFi, or use mobile data. If you are experiencing this issue, please reach out to customer care.

UPDATE over 1 year ago - at 02/14/2024 06:00PM

A portion of customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only". As a workaround users can disable the "carrier minutes only" in the settings, use WiFi, or use mobile data. If you are experiencing this issue, please reach out to customer care.   

UPDATE over 1 year ago - at 02/14/2024 01:45PM

A portion of customers may experience issues with placing outbound calls from the mobile app when the setting is to use "Carrier minutes only". As a workaround users can disable the "carrier minutes only" in the settings, use WiFi, or use mobile data. If you are experiencing this issue, please reach out to customer care.  

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