A portion of customers may experience issues with placing outbound calls from a hard phone

RingCentral Operations teams have determined the root cause of the issue and are working on a long-term fix. In the meantime, a workaround can be applied to the individual hard phones that may be unable to complete outbound calls. The "company emergency response location" must be updated in the customer portal for the affected phones. This can be done by clicking “Edit” - Select the same address - click “Done” then click “Save”. The next update will be provided in the morning of February 20th or when there is a significant change in status. If you are experiencing this issue or need assistance with ensuring your emergency address, please reach out to customer care.

RingCentral Operations teams have implemented a potential fix and are continuing to confirm restoration of service through end-user feedback. Please review your emergency address in Service Web to ensure proper operation of emergency calling. The next update will be provided in the morning of February 16th or when there is a significant change in status. If you are experiencing this issue or need assistance with ensuring your emergency address, please reach out to customer care.

RingCentral Operations teams have implemented a potential fix and are now confirming restoration of service through end-user feedback. Please review your emergency address in Service Web to ensure proper operation of emergency calling. If you are experiencing this issue or need assistance with ensuring your emergency address, please reach out to customer care.

RingCentral Operations teams have determined that a workaround can be applied to the individual hard phones that are unable to complete outbound calls. The "company emergency response location" must be updated in the customer portal for the affected phones.  This can be done by clicking “Edit” - Select the same address - click “Done” then click “Save”. Teams will continue to investigate the issue and will provide information as it becomes available. If you are experiencing this issue, please reach out to customer care.

RingCentral Operations teams have confirmed that the outbound calling issue is not affecting the mobile application and this can be used as a workaround to complete outbound calls successfully. Teams will continue to investigate the issue and will provide information as it becomes available. If you are experiencing this issue, please reach out to customer care.

A portion of customers may experience issues when placing outbound calls from a hard phone. Operations teams continue investigating the issue and will provide more info when it becomes available. If you are experiencing this issue, please reach out to customer care.

A portion of customers may experience issues when placing outbound calls from a hard phone. Operations teams are investigating the issue and will submit more info when it becomes available. If you are experiencing this issue, please reach out to customer care.