A portion of Contact Center customers may experience an error when connecting to the DFO server.

Internal testing and end-user feedback are showing that services have been restored. RingCentral Contact Center teams will continue to monitor for stability and the next update will be provided in 20 minutes, or  when a significant change in status occurs.

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser.  The next update will be provided  in 20 minutes, or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have performed additional corrective actions to address the connection error message. Teams will continue to monitor for stability and the next update will be provided  in one hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are testing a potential fix to resolve the connection error message. The next update will be provided in one hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams continue to perform additional corrective actions to address the connection error message. During this process, all contacts have routed normally through the platform, and all contacts will continue to route normally, even if the error message is displayed. The next update will be provided in one hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams continue to perform additional corrective actions to address the connection error message. During this process, all contacts have routed normally through the platform, and all contacts will continue to route normally, even if the error message is displayed. The next update will be provided in 30 minutes, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have performed the corrective actions to restore services and are currently monitoring for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 20 minutes, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are performing additional corrective actions to restore service. There will be no additional impact as a result of this work. Additional information will be provided in 20 minutes, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

Contact Center teams are working to produce additional logs and working with additional third party resources in order to isolate the issue. Additional information will be provided in 30 minutes or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have taken multiple steps to mitigate the DFO server connection errors. Currently customers may be receiving an error message, however DFO chat should continue to function. Teams are currently investigating error logs to isolate the issue. We are also continuing isolation efforts and estimate this to take an additional 30 minutes to complete. If you are experiencing this issue, please reach out to customer care.

The previously communicated code fix did not mitigate impact as expected. Teams are now performing additional corrective actions to restore services and will provide further updates in 20 minutes. If you are still experiencing this issue, please reach out to customer care.

Contact Center teams are currently deploying a code fix to attempt to mitigate the DFO errors. More information will be provided in 20 mins or when a significant change in status occurs.

RingCentral Contact Center teams have taken multiple steps to mitigate the DFO server connection errors. Currently customers may be receiving an error message, however DFO chat should continue to function. Teams are currently investigating error logs to isolate the issue. We are also continuing isolation efforts and estimate this to take an additional 15 minutes to complete.

RingCentral Contact Center teams have performed the corrective actions to restore services, however, internal testing and end-user feedback have confirmed the issue has not cleared. Teams are reassessing the issue and will provide further updates in 20 minutes. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have completed the corrective actions to restore services and are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are performing corrective actions to restore services. There will be no additional impact as a result of this work. Teams are currently redeploying resources with updated configurations to mitigate the issue. The estimated time of resolution is currently 15 minutes.  If you are experiencing this issue, please reach out to customer care.

A portion of Contact Center customers may experience an error when connecting to the DFO server. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.