Outage in RingCentral
Contact Center teams are investigating a possible issue with ACD/IVR that may cause dropped calls, call refusals, and call latency issues
Resolved Minor
September 05, 2025 - Started 7 months ago
- Lasted 2 days
Incident Report
A portion of Contact Center customers may be experiencing issues with ACD/IVR including dropped calls, call refusals, and call latency. If you are experiencing issues, please contact RingCentral Customer Care.
Components affected
RingCentral Contact Center RingCentral Calling - Inbound RingCentral Calling - Outbound RingCentral EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
7 months ago - at 09/06/2025 06:40PM
A portion of Contact Center customers may be experiencing issues with ACD/IVR including dropped calls, call refusals, and call latency. Internal testing suggests that a large percentage of affected users are no longer experiencing impact. Additional work is being completed to fully restore services. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of September 8th or when a significant change in status occurs.
UPDATE
7 months ago - at 09/06/2025 02:20PM
A portion of Contact Center customers may be experiencing issues with ACD/IVR including dropped calls, call refusals, and call latency. If you are experiencing issues, please contact RingCentral Customer Care.
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