Outage in RingCentral

A portion of RingCentral RingCx customers may be unable to direct dial or transfer calls to UK numbers from RingCx

Resolved Minor
March 19, 2024 - Started 8 months ago - Lasted 13 minutes

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Outage Details

A portion of RingCX customers in the UK may be experiencing the inability to direct dial or transfer calls to numbers within the UK. We have investigated the issue and determined it to be related to an interconnection with a particular underlying carrier. RingCX teams have performed an emergency change and working to confirm resolution via internal testing and end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when service restoration can be confirmed.
Components affected
RingCentral EMEA RingCentral RingCX
Latest Updates ( sorted recent to last )
UPDATE 8 months ago - at 03/19/2024 10:29AM

A portion of RingCX customers in the UK may be experiencing the inability to direct dial or transfer calls to numbers within the UK. We have investigated the issue and determined it to be related to an interconnection with a particular underlying carrier. RingCX teams have performed an emergency change and working to confirm resolution via internal testing and end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when service restoration can be confirmed.

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