Outage in RingCentral

A portion of Contact Center customers may be experiencing poor audio quality and busy signals on inbound calls.

Resolved Minor
October 09, 2025 - Started about 9 hours ago - Lasted 37 minutes

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Outage Details

A portion of Contact Center customers may be experiencing poor audio quality and busy signals on inbound calls. RingCentral Contact Center teams are troubleshooting this issue and will provide updates in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE about 8 hours ago - at 10/09/2025 06:25PM

RingCentral Operations teams have performed internal testing and results suggest the issue has cleared. Teams are now confirming restoration of service through end-user feedback. The next update will occur in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE about 9 hours ago - at 10/09/2025 06:14PM

A portion of Contact Center customers may be experiencing poor audio quality and busy signals on inbound calls. RingCentral Contact Center teams are troubleshooting this issue and will provide updates in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

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