Outage in RingCentral

A portion of customers may be experiencing intermittent issues sending and receiving SMS and MMS due to an underlying carrier issue.

Resolved Minor
May 29, 2024 - Started 4 months ago - Lasted about 15 hours

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Outage Details

RingCentral Operations teams are working with the underlying carrier to investigate the issue and will provide the next update in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral Americas
Latest Updates ( sorted recent to last )
UPDATE 4 months ago - at 05/30/2024 01:24AM

The underlying carrier's internal testing and metrics are showing that services have been restored. RingCentral Operations teams will continue to monitor for stability and the next update will be provided in the morning of May 30th or when a significant change in status occurs.

UPDATE 4 months ago - at 05/29/2024 10:11PM

RingCentral Operations teams are working with the underlying carrier to investigate the issue and will provide the next update in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

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