Outage in RingCentral

A portion of customers in North America may be experiencing delays receiving SMS and MMS messages due to underlying carrier.

Resolved Minor
June 04, 2024 - Started 11 months ago - Lasted about 4 hours

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Outage Details

A portion of customers in North America may be experiencing delays receiving SMS and MMS messages due to underlying carrier. RingCentral Operations teams are investigating this issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral SMS - Inbound
Latest Updates ( sorted recent to last )
UPDATE 11 months ago - at 06/04/2024 07:39PM

RingCentral Operations teams have confirmed that the underlying carrier has performed a fix and are seeing SMS/MMS message deliveries return to expected levels. Teams will monitor for stability and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE 11 months ago - at 06/04/2024 06:57PM

A portion of customers in North America may be experiencing delays receiving SMS and MMS messages due to underlying carrier. RingCentral Operations teams are investigating this issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

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