Outage in RingCentral

A portion of customers may be experiencing intermittent inbound and outbound issues with SMS service.

Resolved Minor
July 17, 2024 - Started 2 months ago - Lasted about 17 hours

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Outage Details

A portion of RingCentral customers may be experiencing intermittent inbound and outbound issues with SMS service. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue please reach out to customer care. 
Components affected
RingCentral SMS - Outbound RingCentral SMS - Inbound RingCentral SMS - Inbound RingCentral APAC RingCentral SMS - Outbound RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral EMEA RingCentral Americas
Latest Updates ( sorted recent to last )
UPDATE 2 months ago - at 07/17/2024 05:03PM

RingCentral Operations teams are not seeing any impact related to this issue, however, teams will continue to assess the scope of the problem. The next update will be provided in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

UPDATE 2 months ago - at 07/17/2024 06:48AM

RingCentral Operations teams are continuing to investigate the issue that can potentially be causing outbound and inbound SMS sending issues for a portion of RingCentral customers. Teams will provide the next update in the morning of 7/18 or when a significant change in status occurs.

UPDATE 2 months ago - at 07/17/2024 03:27AM

A portion of RingCentral customers may be experiencing intermittent inbound and outbound issues with SMS service. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue please reach out to customer care. 

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