Outage in RingCentral

A portion of customers may be experiencing fax failures to German numbers due to an underlying carrier.

Resolved Minor
September 20, 2024 - Started about 8 hours ago - Lasted about 2 hours

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Outage Details

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates when they become available. If you are experiencing this issue please contact customer care.
Components affected
RingCentral Fax - Outbound RingCentral Fax - Outbound RingCentral Americas RingCentral EMEA
Latest Updates ( sorted recent to last )
UPDATE about 6 hours ago - at 09/20/2024 06:21PM

RingCentral Operations teams have determined the issue is still occurring and are investigating other potential fixes to mitigate the faxing issue. The next update will be provided in 4 hours or when they become available. If you are experiencing this issue please contact customer care.

UPDATE about 8 hours ago - at 09/20/2024 05:15PM

RingCentral Operations teams have performed a fix to mitigate the faxing issue. Teams are testing to confirm restoration of service and will monitor for stability. The next update will be provided in 1 hour or when they become available. If you are experiencing this issue please contact customer care.

UPDATE about 8 hours ago - at 09/20/2024 04:42PM

RingCentral Operations teams are investigating the issue with the underlying carrier and will provide updates when they become available. If you are experiencing this issue please contact customer care.

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