Outage in RingCentral

A portion of Contact Center customers in Europe may be intermittently experiencing no audio or one way audio on calls.

Resolved Minor
September 25, 2025 - Started 1 day ago - Lasted 1 day

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Outage Details

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest Updates ( sorted recent to last )
UPDATE about 7 hours ago - at 09/26/2025 03:44PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are now confirming restoration of service through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of September 26th or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 10:13PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are now confirming restoration of service through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the morning of September 26th or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 09:31PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 08:30PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 07:47PM

RingCentral Contact Center teams are continuing to perform corrective actions to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 06:05PM

RingCentral Contact Center teams are performing corrective actions to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 05:37PM

RingCentral Contact Center teams have identified a potential cause of the impact and are actively working towards remediation. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 04:27PM

RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 1 day ago - at 09/25/2025 03:53PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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