Outage in RingCentral

A portion of customers may be experiencing delivery failures sending toll-free SMS to Canada, due to an underlying carrier.

Resolved Minor
November 26, 2024 - Started 27 days ago - Lasted 10 days

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Outage Details

The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Outbound
Latest Updates ( sorted recent to last )
UPDATE 17 days ago - at 12/05/2024 04:33PM

The underlying carrier is seeing some improvements and expected messaging behavior. RingCentral will continue to monitor for stability and the next update will be provided in the morning of December 6th or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 18 days ago - at 12/04/2024 11:53PM

The underlying carrier is seeing some improvements and expected messaging behavior. RingCentral will continue to monitor for stability and the next update will be provided in the morning of December 5th or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 18 days ago - at 12/04/2024 04:35PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of December 5th or when a significant change in status occurs.

UPDATE 19 days ago - at 12/03/2024 04:24PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of December 4th or when a significant change in status occurs.

UPDATE 20 days ago - at 12/02/2024 03:46PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of December 3rd or when a significant change in status occurs.

UPDATE 25 days ago - at 11/27/2024 10:36PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of December 2nd or when a significant change in status occurs.

UPDATE 26 days ago - at 11/26/2024 11:40PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 27th or when a significant change in status occurs.

UPDATE 26 days ago - at 11/26/2024 04:43PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of November 26th or when a significant change in status occurs.

UPDATE 27 days ago - at 11/26/2024 02:58AM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of November 26th or when a significant change in status occurs.

UPDATE 27 days ago - at 11/26/2024 01:26AM

The underlying carrier is investigating the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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