Outage in RingCentral

A portion of Contact Center customers may be experiencing issues with Toll Free call completion.

Resolved Minor
December 03, 2024 - Started about 17 hours ago - Lasted about 1 hour

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Outage Details

A portion of Contact Center customers may be experiencing issues with Toll Free call completion. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center RingCentral EMEA RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE about 16 hours ago - at 12/03/2024 04:23PM

RingCentral Contact Center teams have completed the corrective actions to restore Toll Free calling services and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. 

UPDATE about 17 hours ago - at 12/03/2024 03:46PM

A portion of Contact Center customers may be experiencing issues with Toll Free call completion. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

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