Outage in RingCentral

A portion of customers may experience their Mitel devices getting stuck in a boot loop when attempting to upgrade firmware.

Resolved Minor
December 10, 2024 - Started about 2 months ago - Lasted about 2 hours

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Outage Details

A portion of customers may experience their Mitel devices getting stuck in boot loop when attempting to upgrade firmware. RingCentral Operations teams are investigating the issue and will provide updates when they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Phones - Deskphone
Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 12/10/2024 06:13PM

RingCentral Operations teams have performed mitigation steps for this issue and are currently confirming restoration of service with end users. Teams will continue to monitor for stability and will provide the next update when it is available. If you are still experiencing this issue, please reach out to customer care.

UPDATE about 2 months ago - at 12/10/2024 05:02PM

A portion of customers may experience their Mitel devices getting stuck in boot loop when attempting to upgrade firmware. RingCentral Operations teams are investigating the issue and will provide updates when they become available. If you are experiencing this issue, please reach out to customer care.

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