Outage in RingCentral

A portion of RingCX customers in Europe may be intermittently experiencing calls being merged unexpectedly.

Resolved Minor
December 17, 2024 - Started 5 months ago - Lasted about 4 hours

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Outage Details

A portion of RingCX customers in Europe may be experiencing unrelated calls being merged. RingCentral operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral EMEA RingCentral RingCX
Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 12/17/2024 04:20PM

RingCentral operations teams have performed a workaround to mitigate the call merging issue and are monitoring for stability. Updates will be provided as they become available. If you are experiencing this issue, please reach out to customer care.

UPDATE 5 months ago - at 12/17/2024 03:52PM

RingCentral operations teams are taking additional actions to mitigate the intermittent unexpected call merging issue. Updates will be provided as they become available. If you are experiencing this issue, please reach out to customer care.

UPDATE 5 months ago - at 12/17/2024 02:02PM

RingCentral operations teams are rolling back a recent change to mitigate the unexpected call merging issue. Updates will be provided as they become available. If you are experiencing this issue, please reach out to customer care.

UPDATE 5 months ago - at 12/17/2024 01:25PM

A portion of RingCX customers in Europe may be experiencing unrelated calls being merged. RingCentral operations teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

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