Outage in RingCentral

A portion of customers with numbers in Rimouski, Quebec may be experiencing inbound call and fax failures due to an underlying carrier.

Resolved Minor
January 14, 2025 - Started 3 months ago - Lasted about 6 hours

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Outage Details

A portion of customers with numbers in Rimouski, Quebec may be experiencing inbound call and fax failures due to an underlying carrier. RingCentral Operations teams are working with the underlying carrier to resolve the issue. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Fax - Inbound RingCentral Americas RingCentral Calling - Inbound
Latest Updates ( sorted recent to last )
UPDATE 3 months ago - at 01/14/2025 08:46PM

RingCentral Operations teams are continuing to work with the underlying carrier to resolve the issue. Root cause testing is in progress, and updates will be provided in the morning of January 15th. If you are experiencing this issue, please reach out to customer care.

UPDATE 3 months ago - at 01/14/2025 05:04PM

A portion of customers with numbers in Rimouski, Quebec may be experiencing inbound call and fax failures due to an underlying carrier. RingCentral Operations teams are working with the underlying carrier to resolve the issue. If you are experiencing this issue, please reach out to customer care.

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