Outage in RingCentral

A portion of customers may be experiencing call failures and call drops

Resolved Minor
January 22, 2025 - Started 14 days ago - Lasted about 24 hours

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Outage Details

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest Updates ( sorted recent to last )
UPDATE 14 days ago - at 01/23/2025 03:59AM

RingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability throughout the night into the next business day. Please monitor this site for additional updates, which will be shared in the morning of January 23rd or when a significant change in status occurs.

UPDATE 14 days ago - at 01/23/2025 03:21AM

RingCentral Operations teams have implemented a fix and are seeing service improvements. Teams will continue monitoring for stability. Please monitor this site for additional updates, which will be shared every 30 minutes or when a significant change in status occurs.

UPDATE 14 days ago - at 01/23/2025 02:59AM

RingCentral Operations teams have implemented a fix and are seeing service improvements. Teams will continue monitoring for stability. Please monitor this site for additional updates, which will be shared every 30 minutes or when a significant change in status occurs.

UPDATE 14 days ago - at 01/23/2025 02:41AM

RingCentral Operations teams have implemented a fix and are seeing service improvements. Teams will continue monitoring for stability. Please monitor this site for additional updates, which will be shared every 30 minutes or when a significant change in status occurs.

UPDATE 14 days ago - at 01/23/2025 12:25AM

We are experiencing an outage that is causing some inbound and outbound calls to fail. Getting your service restored is our #1 priority at this time. Our engineers are working hard to identify the root cause and resolve the situation. We will share a Root Cause Analysis (RCA) once service is fully operational. Please monitor this site for additional updates, which will be shared every hour or when a significant change in status occurs. You can also submit a case or contact customer care at support.ringcentral.com

UPDATE 14 days ago - at 01/22/2025 10:18PM

RingCentral Operations teams are working towards a fix for this issue. We are aware of the outage, please monitor https://status.ringcentral.com/ for additional updates.

UPDATE 14 days ago - at 01/22/2025 10:08PM

RingCentral Operations teams are working towards a fix for this issue. We are aware of the outage, please monitor https://status.ringcentral.com/ for additional updates.

UPDATE 14 days ago - at 01/22/2025 09:21PM

RingCentral Operations teams are continuing to perform troubleshooting for this issue and will provide the next update in 1 hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 14 days ago - at 01/22/2025 07:42PM

RingCentral Operations teams are performing mitigation steps for this issue and will provide the next update in 1 hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 14 days ago - at 01/22/2025 06:52PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 14 days ago - at 01/22/2025 06:43PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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