Outage in RingCentral

A portion of RingCentral Contact Center customers may be unable to load agent portal

Resolved Minor
January 29, 2025 - Started 7 days ago - Lasted about 5 hours

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Outage Details

A portion of RingCentral Contact Center customers may experience inability to load agent portal.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
Components affected
RingCentral Contact Center RingCentral Americas RingCentral EMEA RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 7 days ago - at 01/29/2025 11:51AM

Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 7 days ago - at 01/29/2025 11:41AM

Contact Center teams have identified the cause of the impact, and third-party resources are actively working on a potential fix. Please contact customer care if you are experiencing this issue.

UPDATE 7 days ago - at 01/29/2025 08:28AM

A portion of RingCentral Contact Center customers may experience inability to load agent portal.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.

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