A portion of customers may be experiencing issues with outbound SMS messaging.

RingCentral Operations teams have performed additional actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers with compliant outbound campaigns still experiencing the issue. Some customers may have a delay of up to 24 hours for provisioning to complete. Customers who are out of compliance will need to take the necessary actions to get into outbound SMS campaign compliance. The next update will be provided in the morning of February 10th or when there is a significant change in status.

RingCentral Operations teams have performed additional actions to mitigate the outbound SMS issue for a portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers with compliant outbound campaigns still experiencing the issue. Some customers may have a delay of up to 24 hours for provisioning to complete. Customers who are out of compliance will need to take the necessary actions to get into outbound SMS campaign compliance. The next update will be provided in the evening of February 7th or when there is a significant change in status.

RingCentral Operations teams have performed additional actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers with compliant outbound campaigns still experiencing the issue. Some customers may have a delay of up to 24 hours for provisioning to complete. Customers who are out of compliance will need to take the necessary actions to get into outbound SMS campaign compliance. The next update will be provided in the evening of February 7th or when there is a significant change in status.

RingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers with compliant outbound campaigns still experiencing the issue. Some customers may have a delay of up to 72 hours for provisioning to complete once action has been taken to resolve this issue. Customers who are out of compliance will need to take the necessary actions to get into outbound SMS campaign compliance. The next update will be provided in the morning of February 7th or when there is a significant change in status.

RingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.
RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.
1. Sign in to the Admin Portal.
2. Click the Phone System tab.
3. Click Business SMS, then click TCR Registration.
4. Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.
5. Click Remove in the phone number row to delete current numbers.
6. Click Done
7. In the popup window, click Add numbers to select new numbers to link to your application.
8. Select the numbers you wish to set up with SMS, then click Add.
Please reach out to customer care if you are experiencing issues implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete. The next update will be provided in the morning of February 6th or when there is a significant change in status.

RingCentral Operations teams have identified a workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.
Sign in to the Admin Portal.Click the Phone System tab.Click Business SMS, then click TCR Registration.Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.Click Remove in the phone number row to delete current numbers.Click DoneIn the popup window, click Add numbers to select new numbers to link to your application.Select the numbers you wish to set up with SMS, then click Add. Please reach out to customer care if you are experiencing issues implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete. The next update will be provided in the morning of February 5th or when there is a significant change in status.

A portion of customers may be experiencing issues with Outbound SMS messaging. RingCentral Operations teams have identified a workaround for this issue. Eligible customers for the workaround are those who are compliant with registered campaigns and number pools (where applicable) should take the following steps: To resolve this, remove the number from the campaign and re-add them to the campaign.
1. Sign in to the Admin Portal.
2. Click the Phone System tab.
3. Click Business SMS, then click TCR Registration.
4. Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.
5. Click Remove in the phone number row to delete current numbers.
6. Click Done
7. In the popup window, click Add numbers to select new numbers to link to your application.
8. Select the numbers you wish to set up with SMS, then click Add.

Please reach out to customer care if you are experiencing this issue for implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete.

A portion of customers may be experiencing issues with Outbound SMS messaging. RingCentral Operations teams have identified a workaround for this issue. Eligible customers for the workaround are those who are compliant with registered campaigns and number pools (where applicable) should take the following steps: To resolve this, remove the number from the campaign and re-add them to the campaign.
1. Sign in to the Admin Portal.
2. Click the Phone System tab.
3 .Click Business SMS, then click TCR Registration.
4.Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.
5. Click Remove in the phone number row to delete current numbers.
6. Click Done
7. In the popup window, click Add numbers to select new numbers to link to your application.
8. Select the numbers you wish to set up with SMS, then click Add.

Please reach out to customer care if you are experiencing this issue for implementing the workaround.

A portion of customers may be experiencing issues with outbound SMS messaging.

RingCentral Operations teams have identified a workaround for this issue for customers who have their campaigns with fewer than 49 numbers registered and compliant in the customer portal. Please reach out to customer care if you are experiencing this issue for implementing the workaround.

A portion of customers may be experiencing issues with SMS messaging. RingCentral Operations teams have identified a workaround for this issue for customers who have their campaigns with fewer than 49 numbers registered and compliant in the customer portal. Please reach out to customer care if you are experiencing this issue for implementing the workaround.

A portion of customers may be experiencing issues with SMS messaging. RingCentral Operations teams have identified a workaround for this issue for customers who have their campaigns registered and compliant in the customer portal. Please reach out to customer care if you are experiencing this issue for implementing the workaround.

A portion of customers may be experiencing issues with SMS messaging due to an underlying carrier. RingCentral Operations teams are continuing to work with the underlying carrier and will provide updates as they become available.

A portion of customers may be experiencing issues with SMS messaging due to an underlying carrier. RingCentral Operations teams are working with the underlying carrier and will provide updates as they become available.