Outage in RingCentral

A portion of Contact Center customers may be unable to access the platform

Resolved Minor
May 21, 2025 - Started 24 days ago - Lasted about 1 hour

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Outage Details

RingCentral Contact Center teams have identified the cause of the impact and completed the corrective actions to restore service. Internal testing suggests the issue has cleared and w are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 24 days ago - at 05/21/2025 08:43PM

Internal testing continues to suggest the issue has cleared. RingCentral Contact Center teams are now confirming restoration of service through end-user feedback.

UPDATE 24 days ago - at 05/21/2025 08:27PM

RingCentral Contact Center teams have identified the cause of the impact and completed the corrective actions to restore service. Internal testing suggests the issue has cleared and w are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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