Outage in RingCentral
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions.
Resolved Minor
May 22, 2025 - Started 11 months ago
- Lasted about 5 hours
Incident Report
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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UPDATE
11 months ago - at 05/22/2025 07:17PM
The RingCentral Contact Center teams have confirmed that the issue causing stuck contacts and agent sessions has been resolved. If you are still experiencing issues, please reach out to customer care.
UPDATE
11 months ago - at 05/22/2025 05:52PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams continue to monitor for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.
UPDATE
11 months ago - at 05/22/2025 02:04PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.
UPDATE
11 months ago - at 05/22/2025 01:55PM
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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