Outage in RingCentral

A portion of Contact Center customers may be experiencing Digital First Omnichannel chats not routing to available agents.

Resolved Minor
May 22, 2025 - Started about 19 hours ago - Lasted about 1 hour

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Outage Details

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Latest Updates ( sorted recent to last )
UPDATE about 19 hours ago - at 05/22/2025 03:59PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

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