Outage in RingCentral

A portion of RingCX customers are being moved to Ring No Answer, unable to transfer or disconnect calls, and unable to accept inbound calls.

Resolved Minor
December 29, 2025 - Started 4 days ago - Lasted about 3 hours

Incident Report

A portion of RingCX customers are being moved to Ring No Answer, unable to transfer or disconnect calls, and unable to accept inbound calls. RingCentral Operations teams are investigating this issue and will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.
Components affected
RingCentral Americas RingCentral RingCX

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Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 12/29/2025 08:29PM

RingCentral Operations teams have taken actions to mitigate the issue and are seeing improvements to services. Teams are currently monitoring for stability and will send an update in four hours or when there is a significant change in incident status. If you are still experiencing this issue please reach out to customer care.

UPDATE 4 days ago - at 12/29/2025 06:43PM

A portion of RingCX customers are being moved to Ring No Answer, unable to transfer or disconnect calls, and unable to accept inbound calls. RingCentral Operations teams are investigating this issue and will provide an update in four hours or when there is a significant change in incident status. If you are experiencing this issue please reach out to customer care.

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