Outage in RingCentral

A portion of customers may not be able to modify their call handling rules in the customer portal.

Resolved Minor
December 16, 2025 - Started about 15 hours ago - Lasted about 2 hours

Incident Report

RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in incident status.
Components affected
RingCentral Americas RingCentral Service Portal RingCentral APAC RingCentral Service Portal

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Latest Updates ( sorted recent to last )
UPDATE about 15 hours ago - at 12/16/2025 05:13PM

RingCentral Operations teams have taken actions to mitigate this issue and are seeing improvements to service. Teams are currently confirming service restoration with end-users and will monitor for stability. An update will be provided in 4 hours or when there is a significant change in incident status.

UPDATE about 15 hours ago - at 12/16/2025 04:51PM

A portion of customers may not be able to modify their call handling rules in the customer portal. RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in incident status.

UPDATE about 15 hours ago - at 12/16/2025 04:34PM

RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in incident status.

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