A portion of customers may be experiencing failed outbound faxes due to an issue with a specific underlying carrier's network.

RingCentral Operations teams identified the cause of impact and performed a rollback. Teams are noticing positive results from this change and will continue to monitor for stability. If you are still experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Operations teams have performed a separate routing change and are going to monitor the results. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Operations teams have determined that the issue is still occurring after further investigation. Teams are working to reassess the scope of this issue and will provide the next update in 4 hours or when more information becomes available. If you are experiencing this issue, please contact customer care.

RingCentral Operations teams have removed a carrier from fax routing and are awaiting the results of this change. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

A portion of customers may be experiencing failed outbound faxes due to an issue with a specific underlying carrier's network. RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.