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Outage in RingCentral

A portion of RingCentral Customers may experience outbound calling issues to the Singapore region due to an underlying carrier

Resolved Minor
December 13, 2025 - Started about 2 months ago - Lasted about 5 hours

Incident Report

A portion of RingCentral customers may be experiencing outbound call failures to the Singapore region. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please reach out to RingCentral customer care.
Components affected
RingCentral APAC RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 12/13/2025 06:45PM

RingCentral Operations teams have confirmed the issue affecting outboud calling to the Singapore region has been mitigated and is currently being monitored for stability. If you are still experiencing this issue, please reach out to RingCentral customer care.

UPDATE about 2 months ago - at 12/13/2025 05:50PM

A portion of RingCentral customers may be experiencing outbound call failures to the Singapore region. RingCentral Operations teams are investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please reach out to RingCentral customer care.

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