Outage in RingCentral
A portion of customers with numbers in Canada may be experiencing inbound calling and faxing failures due to an underlying carrier issue.
Resolved Minor
December 10, 2025 - Started 4 months ago
- Lasted about 3 hours
Incident Report
A portion of customers with numbers in Canada may be experiencing inbound calling and faxing failures due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
4 months ago - at 12/10/2025 06:43PM
The underlying carrier has completed mitigation steps, and we are seeing signs that the issue has been resolved. Our teams are awaiting end-user confirmation and will continue to monitor for stability. If you are still experiencing this issue, please contact Customer Care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
4 months ago - at 12/10/2025 06:35PM
RingCentral Operations teams have identified the root cause with the underlying carrier, and the carrier is taking steps to mitigate the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
4 months ago - at 12/10/2025 05:29PM
RingCentral Operations teams are continuing to work with the underlying carrier to troubleshoot this inbound calling issue. If you are experiencing this issue, please reach out to customer care.
UPDATE
4 months ago - at 12/10/2025 05:02PM
A portion of customers with numbers in Canada may be experiencing inbound calling and faxing failures due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care.
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