Outage in RingCentral
A portion of Contact Center customers in Europe may experience issues with chat functionality.
Resolved Minor
March 27, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in Europe experienced issues with chat functionality for 1.5 hours. The incident was classified as minor and affected the EMEA Contact Center components. RingCentral teams identified the root cause and implemented corrective actions to resolve the chat functionality problems.
A portion of Contact Center customers in Europe may experience issues with chat functionality. RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 03/27/2026 02:15PM
RingCentral Contact Center teams are proceeding with the corrective actions for the chat functionality issue. The next update will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 03/27/2026 01:40PM
RingCentral Contact Center teams have identified the cause of the issue and are preparing a fix for the chat functionality issue. The next update will be provided in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 03/27/2026 01:20PM
A portion of Contact Center customers in Europe may experience issues with chat functionality. RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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