Outage in RingCentral
A portion of Contact Center Customers may be experiencing stuck contacts and agent sessions
Resolved Minor
April 23, 2026 - Started about 10 hours ago
- Lasted 18 minutes
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas region experienced stuck contacts and agent sessions, preventing normal call handling and agent workflow operations. The issue affected a portion of Contact Center users for 18 minutes. RingCentral's Contact Center teams investigated and resolved the problem.
A portion of Contact Center customers are experiencing possible stuck contacts and agent sessions. RingCentral Contact Center teams are currently investigating this issue. The next update will be provided in 4 hours, or when more information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 10 hours ago - at 04/23/2026 05:52AM
A portion of Contact Center customers are experiencing possible stuck contacts and agent sessions. RingCentral Contact Center teams are currently investigating this issue. The next update will be provided in 4 hours, or when more information becomes available.
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