Outage in RingCentral
A portion of RingCX customers may be experiencing one-way audio on calls from Europe to the APAC region.
Resolved Minor
June 18, 2026 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
A portion of RingCX customers in the EMEA region experienced one-way audio on calls routed from Europe to the APAC region, lasting approximately 5.2 hours. RingCentral Operations teams identified the issue and developed a fix, while also making a workaround available to affected customers through customer care. The incident remained under active investigation with a fix in preparation at the time of the last update.
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
about 1 month ago - at 06/18/2026 04:53PM
RingCentral Operations teams are continuing to investigate the root cause. Concurrently, teams have also identified a workaround for this audio issue that can be applied to individual customers. If you are experiencing this issue, please reach out to customer care and a workaround can be applied. An update will be provided in four hours or when more information becomes available.
UPDATE
about 1 month ago - at 06/18/2026 01:05PM
RingCentral Operations teams have identified the issue and are preparing a fix for the one-way audio issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 1 month ago - at 06/18/2026 12:35PM
RingCentral Operations teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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