Outage in RingCentral
A portion of customers may be experiencing duplicated messages and delays with inbound and outbound SMS messages.
Resolved Minor
August 10, 2026 - Started about 18 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral experienced a 4-hour SMS incident affecting inbound and outbound messaging in the Americas, where customers encountered duplicated messages and delivery delays. The operations team identified the root cause and deployed a fix, restoring outbound SMS first, followed by stabilization of inbound SMS shortly after. The incident was resolved once messaging was confirmed stable with no further delays.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 08/10/2026 05:28PM
RingCentral Operations teams are seeing that SMS messaging has stabilized without delays. Teams will monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 16 hours ago - at 08/10/2026 04:15PM
RingCentral Operations teams have implemented a fix for the SMS services and are seeing improvements to services. Outbound SMS messaging should be restored at this time. Inbound SMS messages may still be experiencing brief delays at this time. Teams will monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 17 hours ago - at 08/10/2026 03:29PM
RingCentral Operations teams have identified the cause of the issue and are implementing a fix. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 18 hours ago - at 08/10/2026 03:07PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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