Outage in RingCentral
A portion of Contact Center customers may be experiencing issues with connections to social media.
Resolved Minor
August 07, 2026 - Started 4 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the EMEA region experienced disruptions with social media channel connections for approximately 67 hours. The issue was traced to an access problem between the social channel integration and an external third-party platform provider. RingCentral coordinated directly with the provider to restore service and validate normal social channel functionality.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 08/07/2026 08:12PM
RingCentral Contact Center teams are continuing to work directly with the third-party provider to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 10th, or when more information becomes available.
UPDATE
4 days ago - at 08/07/2026 04:47PM
RingCentral Contact Center teams are continuing to work with the provider to restore access and validate normal social channel functionality. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
4 days ago - at 08/07/2026 02:10PM
RingCentral Contact Center teams have determined that the issue is related to access between the social channel integration and the external platform provider within the affected environment. Coordination with the provider is underway to validate the cause and restore normal service functionality. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
4 days ago - at 08/07/2026 01:52PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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