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Outage in RingCentral

A portion of customers may be experiencing call drops for calls to the United Kingdom for a specific carrier.

Resolved Minor
September 01, 2026 - Started about 22 hours ago - Lasted about 5 hours

Incident Report

Summary AI Generated

**RingCentral – UK Outbound Call Drops (Minor Incident)** A portion of RingCentral customers experienced call drops on outbound calls to the United Kingdom due to an issue with a specific carrier, affecting EMEA outbound calling. The incident lasted approximately 4.7 hours before operations teams confirmed customers were no longer impacted. No further action is required unless issues persist, in which case customers are directed to contact customer care.

A portion of customers may be experiencing call drops for calls to the United Kingdom for a specific carrier. Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
Components affected
RingCentral EMEA RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 21 hours ago - at 09/01/2026 09:31AM

Operations teams have confirmed that customers are not affected by this outage. Please contact customer care if you are experiencing any technical issues.

UPDATE about 22 hours ago - at 09/01/2026 08:52AM

A portion of customers may be experiencing call drops for calls to the United Kingdom for a specific carrier. Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.

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