Outage in RingCentral
RingCentral Operations teams are investigating a third party carrier issue causing a portion of customers in the New Brunswick region to experience intermittent inbound call and fax failures
Resolved Minor
August 29, 2026 - Started 3 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
A third-party carrier network issue impacted RingCentral customers in the New Brunswick region, causing intermittent failures with inbound calls and faxes across Americas and EMEA components. The incident lasted approximately 27.5 hours, with RingCentral's Operations team working alongside the carrier to investigate throughout. As of the latest update, the carrier investigation was still ongoing, with the next status update expected the morning of August 31st.
Customers with numbers in the New Brunswick region, may be unable to make outbound calls and send faxes due to an underlying carrier network issue. Operations teams are working with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact customer care.
Components affected
RingCentral Americas RingCentral EMEA RingCentral Fax - Inbound RingCentral Calling - Inbound RingCentral Calling - Inbound RingCentral Fax - InboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 08/30/2026 07:31AM
The underlying carrier is continuing to investigate. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 31st or when a significant change in status occurs.
UPDATE
3 days ago - at 08/30/2026 03:50AM
Customers with numbers in the New Brunswick region, may be unable to make outbound calls and send faxes due to an underlying carrier network issue. Operations teams are working with the carrier on investigating the issue and will provide more information as it becomes available. If you are experiencing this issue, please contact customer care.
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