Outage in RingCentral

A portion of customers may be experiencing inbound SMS messaging failures.

Resolved Minor

August 31, 2026 - Started 2 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

RingCentral experienced a minor outage affecting inbound SMS messaging for customers in the Americas region, lasting approximately 51 minutes. The operations team identified the root cause and applied mitigation steps, after which inbound SMS services began recovering. The incident was resolved and monitored for stability.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral SMS - Inbound

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Latest Updates ( sorted recent to last )

UPDATE 1 day ago - at 08/31/2026 01:58PM

RingCentral Operations teams have identified the issue and have performed mitigation steps. Inbound SMS messaging services are beginning to recover at this time. Teams will monitor for stability and the next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 2 days ago - at 08/31/2026 01:41PM

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