Outage in RingCentral
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions.
Resolved Minor
August 31, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced stuck contacts and agent sessions for approximately 2.7 hours. The team completed corrective actions and confirmed service restoration through internal testing, advising users to clear browser cache and restart their browsers. The incident was resolved and monitored for sustained stability.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 09/01/2026 01:48AM
RingCentral Contact Center teams are continuing to monitor for stability and to confirm sustained recovery. If you are still experiencing this issue, please reach out to customer care. The next update will be provided on the morning of September 1st or when additional information becomes available.
UPDATE
1 day ago - at 08/31/2026 11:49PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 08/31/2026 11:35PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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