Outage in RingCentral
A portion of customers with numbers in the area of Val-d'Or, Quebec may experience inbound call and fax failures due to an underlying carrier issue.
Resolved Minor
August 10, 2026 - Started about 21 hours ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
A carrier issue caused inbound call and fax failures for RingCentral customers with phone numbers in the Val-d'Or, Quebec area, lasting approximately 9.8 hours. The affected components included inbound calling and inbound fax services in the Americas region. The underlying carrier identified the root cause and deployed corrective actions to restore services.
RingCentral Operations teams are investigating this issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 13 hours ago - at 08/10/2026 07:40PM
The underlying carrier has identified the issue and is working to deploy corrective actions to restore services. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 17 hours ago - at 08/10/2026 03:41PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 21 hours ago - at 08/10/2026 11:48AM
RingCentral Operations teams are investigating this issue with the underlying carrier and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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